At Loominators, protecting your privacy matters to us as much as the sarees and ethnic wear we craft. This Privacy Policy explains what personal information we collect when you visit or shop with us at loominators.in, how we use it, and the choices available to you. By using our website, placing an order, or signing up for our newsletter, you agree to the practices described here.

1. Who We Are

Loominators ("we," "us," "our") is a Kolkata-based ethnic and fusion wear brand, offering handloom and power loom sarees, kurtis, and women's fashion through our online store at loominators.in. For any privacy-related questions, you can reach us using the details in Section 13.

2. Information We Collect

Information you give us directly

• Name, email address, phone number, and delivery address, when you create an account, place an order, subscribe to our newsletter, or contact our support team
• Billing details required to process an order
• Anything you share with us over WhatsApp, phone, or email
• Your wishlist selections, once you're logged in

Information collected automatically

• IP address, browser type, device information, and pages visited on our site
• Cookies and similar technologies, explained in Section 4
• General shopping activity, such as items viewed, added to cart, or purchased

Payment information

• We do not store your full card number, CVV, or net banking credentials on our servers. These are handled directly by our payment gateway partners under their own security standards, for Credit Card, Debit Card, UPI, Net Banking, and Wallet payments.

3. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders, including both Cash on Delivery and prepaid transactions
• Send order confirmations, shipping updates, and responses to your queries
• Maintain your account, wishlist, and order history
• Send newsletters, offers, and new arrival updates, if you've opted in
• Improve our website, product range, and overall shopping experience
• Detect and prevent fraud, and keep our website secure
• Meet our legal, tax, and accounting obligations

We do not sell your personal information to third parties for their own marketing purposes.

4. Cookies and Similar Technologies

Our website uses cookies, small text files stored on your device, to keep you logged in, remember what's in your cart, and understand how visitors move through our site. Some cookies are essential for the website to function, such as during checkout, while others support analytics and help us improve the browsing experience.

You're free to control or disable cookies through your browser settings. Doing so may affect certain features, like cart persistence or staying logged in.

5. How We Share Your Information

We share your information only where it's genuinely needed to run Loominators:

• With payment gateway providers, to process your transaction securely
• With courier and logistics partners, to deliver your order
• With email, SMS, and WhatsApp service providers, for order updates and marketing communications
• With analytics providers, to understand website traffic and performance
• With government or legal authorities, where required by law or to protect our legal rights
• As part of a business restructuring, merger, or sale, where customer information may transfer as part of that transaction

We don't share your information with third parties for unrelated commercial purposes without your consent.

6. Data Retention

We retain your personal information for as long as your account stays active, or as needed for the purposes described in this policy, such as maintaining order history for returns and exchanges, or meeting legal and accounting requirements. You can request deletion of your account data at any time, subject to Section 8.

7. Data Security

We use reasonable technical and organisational safeguards, including secure servers and restricted access, to protect your personal information from unauthorised access, alteration, or disclosure. That said, no method of transmission over the internet is completely secure, and we can't guarantee absolute security.

8. Your Rights and Choices

You can:

• Access, review, or update your personal information through your Loominators account
• Unsubscribe from marketing emails anytime, using the link in our newsletters or by writing to us directly
• Request deletion of your personal data, subject to any records we're legally required to retain
• Reach out with questions about how your information is used

To exercise any of these, write to us at the email address in Section 13.

9. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a minor has shared personal information with us, please get in touch so we can remove it.

10. Third-Party Links

Our website may link out to third-party sites, such as our social media pages. We aren't responsible for the privacy practices of those sites, so we'd encourage you to review their policies separately before sharing any information with them.

11. Compliance with Indian Data Protection Law

Loominators processes personal data in line with India's Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), as applicable to us. As the DPDP Act's provisions come into effect in phases, we're committed to aligning our practices with its requirements around consent, data minimisation, and your rights as a data principal.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Any updates will be posted on this page with a revised "Last Updated" date, so we'd encourage checking back occasionally.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, reach out to us: