At Loominators, we want you to love what arrives at your door as much as you loved it on the website. If something isn't quite right, this page explains how returns, exchanges, and refunds work with us.

1. Our Return Window

You can request a return or exchange within 7 days of delivery. The delivery date recorded by our courier partner is treated as the starting point for this window. We'd recommend checking your order as soon as it arrives, so any issue can be raised well within time.

2. How to Raise a Return or Exchange Request

Write to us at madhumita.loominator@gmail.com or message us on WhatsApp/phone at +91 98300 54954, with:

• Your Order ID
• The registered phone number or email used for the order
• A short description of the reason for return or exchange
• A few clear photos of the product (and the packaging, if it arrived damaged)

Once we've reviewed the details, we'll confirm whether the item is eligible and share the next steps, including pickup or self-shipping instructions.

3. Condition Required for Returns

To be eligible, the returned product should be:

• Unused and unworn
• Unwashed, with no stains, perfume, or makeup marks
• In its original packaging, with all tags attached
• Complete with any accessories or blouse piece that came with it

Products returned without these conditions being met may not be accepted.

4. Damaged, Defective, or Wrong Item Received

We're careful with quality checks before dispatch, but if something still slips through, we want to make it right. If your order arrives damaged, defective, or different from what you ordered, please write to us within 7 days of delivery with photos of the product and the packaging. Recording a quick unboxing video is genuinely useful here too; it helps us verify the issue quickly and process your replacement or refund without back-and-forth.

5. Items Not Eligible for Return

A few categories can't be returned once delivered:

• Items marked as Sale, Clearance, or Final Sale on the product page
• Nightwear and innerwear, once the hygiene seal has been opened
• Products altered, washed, or used after delivery
• Items missing their original tags or packaging

If any of these arrive damaged or incorrect, though, Section 4 still applies.

6. Exchange Policy

If you'd like a different size or colour instead of a refund, let us know while raising your request. Exchanges are subject to stock availability. If the size or colour you want isn't available, we'll process a refund instead. Exchanged items follow the same condition requirements listed in Section 3.

7. Refund Method and Timeline

• For prepaid orders, refunds are credited back to the original payment method (card, UPI, net banking, or wallet).
• For Cash on Delivery orders, we'll ask for your UPI ID or bank account details to process the refund.
• Once the returned item reaches us and passes a quick quality check, refunds are typically processed within 7–10 business days. Actual credit to your account may take a few extra days depending on your bank or payment provider.

8. Order Cancellation

You can cancel an order any time before it's shipped by writing to us with your Order ID. Once an order has been dispatched, it can no longer be cancelled, though you're welcome to return it after delivery under this policy.

9. Return Shipping

If a return is due to our error, damage in transit, or a wrong item, we'll cover the return shipping cost. For returns based on personal preference, such as a change of mind or a size that didn't work out, the cost of shipping the item back to us is generally borne by the customer.

10. Colour and Weave Variation

Many of our sarees are handwoven or hand-printed, so a little natural variation in colour, texture, or weave from one piece to the next is part of the craft, not a flaw. Screen brightness and photography lighting can also cause minor colour differences from what you see online. If a product looks materially different from what was ordered, we're happy to take a look, just share a few photos with us.

11. Contact Us

For anything related to returns, exchanges, or refunds, reach out to us at: